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FAQ

  •  WHAT ARE LIGHTROOM PRESETS?

Lightroom presets are one click filters that quickly and professionally improve your photo. Basically they are custom made and saved photo filters that can be shared and used by any Lightroom user.

  •  HOW TO INSTALL MOBILE LIGHTROOM PRESETS?

 PDF tutorial : click here 

If your mobile device will not be able to download let me know your email and I'll send you PDF GUIDE immediately and you can save directly in your camera roll.)

  •  DO I NEED AN ADOBE SUBSCRIPTION TO USE THE PRESETS?

You do not need a subscription for the mobile presets. All you need to do is install the FREE Lightroom mobile app in the app store! :)

  •  ARE THE PRESETS COMPATIBLE WITH MY VERSION OF LIGHTROOM?

Yes, our presets are compatible with ALL versions of Lightroom on both, desktop and mobile. Each collection includes dng files, xmp files, and lrtemplates. The dng files work with the FREE Lightroom Mobile App, the xmp files work with newer versions of Lightroom Desktop, and the lrtemplates work with older versions of Lightroom Desktop.

  •  WILL THE PRESETS WORK FOR MY SKIN TONE?

You’re unique and so are our presets! Our presets are created for everyone. No one specific skin tone or hair color. When you purchase from hans Presets, you’re not just purchasing presets, you’re also getting our guarantee that they will suit your skin tone. If they don't, please send us a message with an unedited image and we will personally adjust the presets for you! ♡

  •  HOW DO I DOWNLOAD THE PRESETS?

Please refer to the video tutorial included with your purchase for step by step instructions. If you need any help at all, please get in touch. We’re more than happy to help! :)

  •  CAN I SAVE MY PRESETS AS PRESETS IN LIGHTROOM MOBILE?

Yes! You do not need to copy/paste the settings each time you would like to edit a photo. There is a simple way to save it as a preset in the Lightroom mobile app. Please refer to the video tutorial for step by step instructions. If you need any help at all, please get in touch. We’re more than happy to help! :)

  • ARE ALL OF YOUR DOWNLOAD INSTANT? DO I RECEIVE ANYTHIG IN THE EMAIL?

Lightroom presets are one click filters that quickly and professionally improve your photo. Basically they are custom made and saved photo filters that can be shared and used by any Lightroom user.

  •  HOW TO ADJUST TOO "ORANGE" SKIN TONE ON LIGHTROOM MOBILE?

Easy! Open your Mobile Adobe Lightroom CC App. Open your photo. Apply Lightroom Preset. In the menu bar, select the Color section. After that press "MIX" and choose an orange color to play with.

  •  HOW DO I UNZIP FILES ON MY MOBILE DEVICE?

If you download your files as a zip file you can unzip your file on your mobile device using WinZip App or Unzip App

  •  HOW DO I ADJSUT PRESETS FOR MY SKIN TONE OR LIGHTING?

Included in the PDF User Guide is full instructions on how to adjust your Mobile Presets for skin tone & lighting.

  •  WHAT IF THE FILES SHOW UP AS A BLANK IMAGE IN MY CAMERA ROLL?
That is perfectly fine!
All mobile presets are DNG files and essentially RAW images, it will show us as a blank or black photo in your Mobile Device’s Camera Roll.
Once you open the Lightroom CC app and import the preset a folder, you will see the actual preset image.
 
  • I PURCHASED ALL PRESETS,BUT I DON'T HAVE  AN ACCOUNT :(

if you checked out as a guest, you'll find a link to download your purchase in the receipt email that was sent to you after purchase.

  • CAN'T SEEM TO FIND MY DOWNLOAD NOTIFICATION EMAIL.

First, check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs. If it’s not there,  please contact us Click -> hanspresets@gmail.com  to get in touch with us.

  • I'M HAVING TROUBLE DOWNLOADING MY FILES.

If nothing happens when you click the download links, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons or toolbars that you’ve installed and try again.

If your computer states that the file has been corrupted, delete the file and try downloading it again. If you still can't open the file, please contact us through hanspresets@gmail.com for further assistance.

If you continue to have trouble, please contact us Support. Click -> hanspresets@gmail.com  to get in touch with us.