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REFUNDS & GUARANTEE

OUR GUARANTEE

You’re unique and so are our presets! Our presets are created for everyone. No one specific skin tone or hair color. When you purchase from hans Presets, you’re not just purchasing presets, you’re also getting our promise that they will suit your skin tone. If they don't, please email us with an unedited image and we will personally adjust the presets for you!

REFUND POLICY

Due to the nature of digital downloads, we cannot issue a refund once the files have been downloaded. However, we will do everything possible to ensure that you are happy with your purchase! 

These presets are our humble works of art. We stand behind our products and with our customers! We want you to be satisfied with the outcome!! If the outcome is not what you expected, please reach out to us and we will work together to find a solution so you can achieve the best possible results!

We’re incredibly responsive and take great care of our customers. Please feel free to get in touch with us at hanspresets@gmail.com with any questions or concerns and we'll be happy to help!